Whether you are setting up your account for the first time, making a deposit in Philippine pesos, or checking on your VIP status, this FAQ page has the answers you need. Browse by topic below or scroll through the full list to find what you are looking for.
Jump straight to the topic that matters most to you right now — from opening your account to cashing out your winnings in PHP.
How to sign up, verify your identity, update your profile details, and manage your gopub account settings as a player in the Philippines.
Accepted PHP payment methods, minimum deposit amounts, processing times, and what to do if a deposit does not reflect in your balance.
How to request a cash-out, withdrawal processing times, minimum and maximum limits, and the verification steps required before your first withdrawal.
How the gopub VIP programme works, how points are earned, what each tier unlocks, and how to check your current loyalty status from your dashboard.
Where to download the gopub app, supported Android and iOS versions, how to install the APK on your device, and troubleshooting common app issues.
Resetting your password, enabling two-factor authentication, what to do if your account is locked, and how to keep your gopub account safe at all times.
Everything you need to know about creating and managing your gopub account as a player based in the Philippines.
Visit the Register page and fill in your full name, mobile number, and a secure password to get started. You will receive a one-time PIN on your registered mobile number to verify your identity — enter it within the time limit shown on screen. After verification, you will need to complete a short KYC step by submitting a valid Philippine government-issued ID such as a PhilSys card, passport, or driver's licence. Once your ID is reviewed and approved, your account will be fully activated and ready for deposits. The entire process typically takes just a few minutes for most Filipino players.
You must be at least 21 years old to register and play on gopub, in line with Philippine gaming regulations. Age verification is part of the KYC process — your submitted ID must clearly show your date of birth. Accounts found to belong to underage players will be suspended immediately and any funds returned. This policy exists to promote responsible gaming and comply with local laws. If you are unsure whether you qualify, please review the Responsible Gaming page for more details.
No — each player is permitted to hold only one active gopub account. Duplicate accounts are detected during the KYC and payment verification process, and any additional accounts will be closed. If you accidentally created a second account, contact support through the FAQ page to have the duplicate removed without penalty. Maintaining a single account ensures your transaction history, VIP points, and bonuses are all tracked accurately in one place. Please review the Terms and Conditions for the full policy on account ownership.
Log in to your account and navigate to the Profile or Account Settings section of your dashboard. From there you can update your email address, mobile number, and notification preferences. Changes to your registered name or date of birth require additional ID verification to prevent fraud. Submit a support request with the updated information and a copy of your valid Philippine ID, and the team will process the change within one to two business days. Always keep your contact details current so you can receive OTPs and important account notifications without interruption.
Clear answers on PHP deposits, withdrawal requests, processing times, and what to do when something does not go as expected.
gopub supports a range of local Philippine payment channels including GCash, Maya, online bank transfers, and over-the-counter cash deposits at partner outlets. All transactions are processed in Philippine pesos (PHP) so there are no currency conversion fees for Filipino players. The full list of currently active payment methods is displayed on the Deposit page after you log in. Processing times vary by method — e-wallets like GCash and Maya are typically instant, while bank transfers may take up to one business day. Always use the payment details shown in your account dashboard to ensure your deposit is credited correctly.
First, check the processing time for the payment method you used — e-wallet deposits are usually instant, but bank transfers can take up to 24 hours on business days. If the expected processing window has passed and your balance still has not updated, gather your transaction reference number and a screenshot of the payment confirmation. Submit these details through the support channel listed on the FAQ page so the team can trace the transaction. Do not attempt a second deposit for the same amount before the first one is resolved, as this can complicate the investigation. Most pending deposit issues are resolved within a few hours once the reference number is provided.
Log in to your account and go to the Withdrawal section of your dashboard. Select your preferred payout method — GCash, Maya, or bank transfer — and enter the amount you wish to withdraw in PHP. Before your first withdrawal is processed, you must have completed full KYC verification including ID submission. Withdrawal requests are reviewed by the finance team and are typically processed within one to three business days depending on the method selected. Make sure the account name on your e-wallet or bank account matches the name registered on your gopub profile to avoid delays.
Yes — withdrawal limits apply and vary depending on your account verification level and VIP tier. Standard verified accounts have a minimum withdrawal of ₱200 and a daily maximum that increases as you move up the VIP programme. Higher VIP tiers enjoy elevated daily and weekly withdrawal caps, making it faster to access larger winnings. The exact limits applicable to your account are displayed in the Withdrawal section of your dashboard when you are logged in. Visit the VIP page to learn how advancing your tier can increase your withdrawal allowances.
How the VIP programme works, what the mobile app offers, and how to get the most out of your gopub experience on any device.
The gopub VIP programme rewards players with loyalty points every time they place bets on sports or play casino-style games on the platform. Points accumulate automatically and your tier advances once you reach the threshold for the next level — no manual application is needed. Higher tiers unlock benefits such as faster withdrawal processing, increased daily limits, exclusive reload offers, and a dedicated account manager for top-tier members. Your current tier and point balance are always visible on your account dashboard after you log in. Visit the VIP page for a full breakdown of each tier and the rewards it includes.
VIP points remain active as long as your account shows regular activity — typically at least one qualifying bet or game session within a rolling 90-day period. Accounts that are inactive for longer than 90 days may have their accumulated points reset to zero, which could also affect your current tier standing. To avoid losing your progress, simply log in and place a qualifying wager before the inactivity window closes. If you believe your points were reset in error, contact support with your account details and the team will review your activity history. Full details on point validity and tier maintenance are outlined in the Terms and Conditions.
The gopub mobile app is available for both Android and iOS devices and can be downloaded directly from the App page or the Download page on this website. Android users will download an APK file and may need to enable installation from unknown sources in their device settings before installing. iOS users can install the app via the link provided on the App page — no App Store listing is required. The app gives you full access to your account, sports betting markets, casino-style games, deposits, and withdrawals from your smartphone or tablet. Make sure your device is running Android 8.0 or iOS 13 or later for the best experience.
Start by checking your internet connection — a stable mobile data or Wi-Fi connection is required for the app to load correctly. If your connection is fine, try closing the app completely and reopening it, or restart your device to clear any temporary cache issues. If the problem persists, uninstall the app and download a fresh copy from the Download page to ensure you have the latest version installed. Older versions of the app may have compatibility issues with recent platform updates, so keeping the app up to date is always recommended. If none of these steps resolve the issue, reach out to the support team with your device model and operating system version for further assistance.
Common questions about passwords, two-factor authentication, locked accounts, and protecting your gopub balance from unauthorised access.
On the Login page, click the "Forgot Password" link located below the password field. You will be prompted to enter your registered mobile number or email address, and a reset link or OTP will be sent to that contact. Follow the instructions in the message to create a new password — choose something unique that you have not used on other platforms. If you do not receive the reset message within a few minutes, check your spam folder or try the resend option. Once your new password is set, use it to log in as normal and consider enabling two-factor authentication for added security going forward.
Accounts are automatically locked after several consecutive failed login attempts as a security precaution to protect your balance. The lock typically lifts on its own after a waiting period of 15 to 30 minutes — simply wait and then try logging in again with the correct credentials. If your account remains locked after the waiting period, it may have been flagged for a security review, in which case you should contact support for manual assistance. Never share your login credentials with anyone claiming to be a gopub representative through unofficial channels such as social media or messaging apps. For persistent access issues, the Login page also has a self-service recovery option to help you regain access quickly.
The most effective steps you can take are enabling two-factor authentication, using a strong and unique password, and logging out of your account whenever you use a shared or public device. Avoid using the same password across multiple platforms — a dedicated password manager can help you keep track of unique credentials safely. Be cautious of phishing attempts: gopub will never ask for your password via SMS, email, or social media. Regularly review your transaction history from the dashboard to spot any activity you do not recognise and report it immediately. Following these practices significantly reduces the risk of unauthorised access to your account and funds.
If you did not find the answer you were looking for above, you can reach the gopub support team directly. New to the platform? Registration is free and open to all eligible players in the Philippines aged 21 and above.