Data Protection

gopub Privacy Policy — How Your Personal Data Is Handled in the Philippines

This Privacy Policy explains what personal information gopub collects, why we collect it, how we use and protect it, and what rights you have as a player in the Philippines. Please read this page before you register or use any part of the platform.

Full Privacy Policy

1.Who We Are and What This Policy Covers

gopub is a Philippines-focused mobile gaming and entertainment platform operating at gopub.vip. This Privacy Policy applies to all players, visitors, and registered users who access or use any part of the gopub platform, including the website, mobile app, and any related services. We are committed to handling your personal information responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account. This policy may be updated from time to time, and the most current version will always be available on this page. We encourage you to review it periodically so you stay informed about how your data is being handled.

2. What Personal Information We Collect

When you register and use the gopub platform, we collect certain personal information that is necessary to provide our services safely and legally. The categories of information we may collect include:

  • Identity information: full name, date of birth, nationality, and a copy of a valid government-issued ID for age and identity verification purposes.
  • Contact information: email address, mobile number, and residential address in the Philippines.
  • Account information: username, password (stored in encrypted form), account preferences, and transaction history.
  • Financial information: deposit and withdrawal records, preferred payment method, and transaction amounts in Philippine pesos (PHP).
  • Device and usage data: IP address, browser type, device model, operating system, pages visited, session duration, and in-app activity logs.
  • Communications: messages sent to our support team, feedback submitted through the platform, and any correspondence related to your account.

We collect only the information that is reasonably necessary for the purposes described in this policy. You are not required to provide optional information, but doing so may improve your experience on the platform. All data collection is conducted transparently and with your awareness at the point of collection.

3. How We Use Your Information

The personal information we collect is used strictly for the purposes outlined below. gopub does not use your data for any purpose that is incompatible with the reason it was originally collected. Specifically, we use your information to:

  • Verify your identity and confirm that you meet the minimum age requirement of 21 years to use the platform in the Philippines.
  • Create and manage your account, process deposits and withdrawals in PHP, and maintain accurate transaction records.
  • Provide customer support, respond to your queries, and resolve disputes or complaints related to your account.
  • Comply with our legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gaming requirements.
  • Improve the platform's performance, personalise your experience, and develop new features based on aggregated usage patterns.
  • Send you important account-related notifications, such as security alerts, policy updates, and transaction confirmations.
  • Detect and prevent fraud, unauthorised access, and other activities that violate our Terms and Conditions.

We will only send you promotional communications if you have opted in to receive them. You can withdraw your consent for marketing messages at any time by updating your account preferences or contacting our support team. Withdrawing consent for marketing will not affect the processing of data that is necessary for the operation of your account.

4. When and With Whom We Share Your Data

gopub does not sell your personal information to third parties for their own marketing purposes. However, we may share your data with trusted partners and service providers where it is necessary to deliver our services or meet our legal obligations. The circumstances in which we may share your information include:

  • Payment processors: to facilitate deposits and withdrawals in Philippine pesos through local and international payment channels.
  • Identity verification providers: to confirm your identity and age in compliance with Philippine regulations.
  • Technology and hosting partners: who provide the infrastructure, security, and software systems that power the gopub platform.
  • Regulatory and law enforcement authorities: where we are legally required to disclose information, such as in response to a court order or a request from a Philippine government agency.
  • Fraud prevention and AML services: to detect suspicious activity and protect the integrity of the platform and its players.

All third parties with whom we share your data are required to handle it securely and only for the specific purpose for which it was shared. We do not permit our service providers to use your personal information for their own independent purposes. Where data is transferred outside the Philippines, we take steps to ensure that appropriate safeguards are in place to protect your information.

5. How We Keep Your Data Secure

Protecting your personal information is a priority for gopub. We implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, alteration, or disclosure. These measures include industry-standard encryption for data in transit and at rest, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and staff training on data protection best practices. Your account password is stored using one-way hashing and is never accessible in plain text by any member of our team. We also use session management controls and two-factor authentication options to help you keep your account secure. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and to contact us immediately if you suspect any unauthorised activity on your account.

6. How Long We Retain Your Data

We retain your personal information for as long as your account is active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. In general, account and transaction records are kept for a minimum of five years following account closure to comply with anti-money laundering regulations and financial record-keeping requirements. Identity verification documents may be retained for the same period or longer if required by applicable law. Usage and device data collected for security and fraud prevention purposes is typically retained for a shorter period unless it is needed in connection with an ongoing investigation or legal proceeding. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly and inform you of the data that must be retained for legal compliance purposes.

7. Your Rights as a Data Subject

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by gopub. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team through the channels listed on the FAQ page. We will respond to all verified data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that some requests may be subject to limitations where retention is required for legal or regulatory compliance.

8. Cookies and Tracking Technologies

gopub uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session security, remember your preferences, and analyse how the platform is used. We use strictly necessary cookies that are essential for the platform to function, as well as analytical cookies that help us understand user behaviour in aggregate form. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. By continuing to use gopub after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more information about how to manage cookies on your device, please refer to your browser's help documentation.

9. Changes to This Privacy Policy

gopub reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players through the platform or by email to the address associated with their account. The updated policy will be published on this page with a revised effective date. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team. We encourage you to review this page periodically to stay informed. For any questions about this policy or how your data is handled, please visit the FAQ page.

Last reviewed: 2025. This Privacy Policy applies to all players using the gopub platform in the Philippines.

Quick Answers

Common Privacy Questions from Filipino Players

Short answers to what players in the Philippines ask most often about data and privacy on gopub.

No — gopub does not sell your personal information to third parties for marketing or any other commercial purpose. Your data is shared only with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only to the extent necessary to deliver those services. All such partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We do not permit any third party to use your information for their own independent purposes. If you have concerns about how your data is shared, please review Section 4 of this Privacy Policy or visit the FAQ page for more information.

You can exercise your data subject rights — including the right to access, correct, or request deletion of your personal information — by contacting the gopub support team through the channels listed on the FAQ page. We will verify your identity before processing any request to ensure the security of your account. Most requests are handled within a reasonable timeframe, and we will keep you informed of the progress. Please note that some data may need to be retained for legal and regulatory compliance purposes even after your account is closed, as explained in Section 6 of this Privacy Policy. If you believe your data rights have not been respected, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

Yes — gopub uses industry-standard encryption and secure payment processing to protect all financial transactions made in Philippine pesos on the platform. Payment data is handled by certified payment processors who comply with applicable security standards, and full card or account details are never stored directly on our servers. All deposit and withdrawal activity is logged securely and is accessible only to authorised personnel for the purposes of account management and regulatory compliance. If you notice any suspicious transaction on your account, please contact our support team immediately through the FAQ page. We take the security of your financial information very seriously and continuously review our systems to maintain the highest level of protection.

Yes — you can opt out of marketing and promotional communications from gopub at any time. You can update your communication preferences directly in your account settings, or you can contact our support team to request that your details be removed from our marketing list. Opting out of marketing messages will not affect the delivery of important account-related notifications, such as security alerts, transaction confirmations, or policy updates, which are necessary for the operation of your account. We respect your preferences and will process opt-out requests promptly. For further guidance on managing your account settings, please visit the FAQ page.

Your Privacy Matters to Us

If you have any questions about how gopub handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ page for quick answers.